LEARN KITSAP TRANSIT
- Q: What is an ORCA card and why do I need one?
- Q: How do I get an ORCA card?
- Q: I have an ORCA card. How can I load a pass or E-purse on it to ride on Kitsap Transit?
- Q: How do bus transfers work?
- Q: Who qualifies for reduced fare on routed buses and the foot ferries?
- Q: I think I qualify for reduced fare, now what?
- Q: At what age do I need to pay for my child?
Q: What is an ORCA card and why do I need one?
A: An ORCA card is an electronic fare payment system accepted on Kitsap Transit, Pierce Transit, King County Metro Transit, Community Transit, Sound Transit, Everett Transit and the Washington State Ferries. It allows riders to load fare product, like a monthly pass, onto their card and tap their card aboard a bus, train or ferry to pay their fare. Instead of carrying different passes for different transit systems, riders carry just one card!
Riders do not need to have an ORCA card to pay their fares on Kitsap Transit. Cash is always accepted. However, only ORCA card holders can purchase monthly passes or received reduced fare. An ORCA card also offers a free two-hour regional transfer (excluding Washington State Ferries).
Q: How do I get an ORCA card?
A: There are lots of ways to get an ORCA card.
- Go Online. Adult cards only. Visit www.orcacard.com and select "Get A Card". You can use a credit card to order a card on line, add E-purse transportation value or regional or agency passes and have the card mailed to you within five to seven days with your fare product loaded on it.
- Retail Outlets. Adult cards only. Participating Safeway stores in Kitsap County and the Food Market at Kingston offer ORCA cards for purchase and can load E-purse or a monthly pass.
- Order By Phone. Adult cards only. Call 1-888-988-6722. You can order your card and passes over the phone with a credit card. You will receive your card, with passes loaded, in seven to ten days.
- Order By Mail. Adult cards. Youth cards (ages 6-18) with a copy of age verification. Call 1-888-988-6722 or download a paper form at www.orcacard.com. Make your selections and drop it in the mail. Mail orders can be made by check or credit card. You will receive your card, with passes loaded, in seven to ten days.
- Kitsap Transit Customer Service. Adult, youth, low-income and disabled or senior Regional Reduced Fare. Visit Kitsap Transit's Customer Service Office in the Bremerton Transportation Center to pick up an ORCA card and load passes or E-purse. Our staff can also add value to your card each month or as you need it.
- ORCA To-Go Event. Adult, youth, low-income and disabled or senior Regional Reduced Fare.ORCA Customer Service travels across the region selling and loading ORCA cards. Call 1-888-988-6722 for information on an ORCA To-Go event near you or check the regional events calendar. To schedule ORCA To-Go at your community center or event, call 1-844-212-1313 or email ORCAToGo@kitsaptransit.com.
There is a $5 ORCA card fee for an adult or youth ORCA card. Senior and disabled cards are $3. There is no fee for a Low Income ORCA card.
Q: I have an ORCA card. How can I load a pass or E-purse on it to ride on Kitsap Transit?
A: You can load your ORCA card online at www.orcacard.com, at participating Kitsap County Safeway stores and the Food Market in Kingston, by calling 1-888-988-6722, by mail or at Kitsap Transit's Customer Service Office in the Bremerton Transportation Center. Registered ORCA cardholders can also set up autoload at www.orcacard.com. Autoload automatically loads a pass each month or loads E-purse when your balance is insufficient to pay your fare.
Q: How do bus transfers work?
A: We want you to pay just one fare to complete a one-way trip to your destination, even if you use more than one Kitsap Transit bus or Foot Ferry route to get there.
ORCA card users who pay their regular or reduced fare from E-purse are entitled to a free 2-hour transfer. ORCA transfers are good in any direction of travel at any location. Transfers are free between Kitsap Transit vehicles. When transferring to a Pierce, Metro, Community, Sound or Everett Transit vehicle within 2 hours, riders will be given credit for the fare paid, paying only the difference in fares.
If you pay your fare with cash, ask your operator for a transfer when you board your bus or Foot Ferry. A paper transfer is valid on Kitsap Transit services only, accepted at transfer centers or transfer points and is good for the next connecting bus or Foot Ferry.
Q: Who qualifies for reduced fare on routed buses and the foot ferries?
A: Reduced fare is available to passengers who qualify based on one of the following conditions:
- Medicare Cardholder
- Senior: Age 65 or older
- Youth: Age 6 to 18
- Low Income
Q: I think I qualify for reduced fare, now what?
A: To receive reduced fare you must have a reduced fare qualified ORCA card. Get your card at Kitsap Transit's Customer Service office located at the Bremerton Transportation Center. The card allows you to purchase and load reduced fare bus passes on your ORCA card and to ride routed bus service or the Foot Ferry for $1.00 when paying from E-purse. If you are a senior, disabled or youth card holder, you may also receive a reduced cash fare on other transit systems around the region.
You MUST provide proof of any one of the following conditions to receive the reduced fare ORCA card:
- Medicare Card Holder
- Senior - Age 65 or older with valid ID and completed Regional Reduced Fare Permit Application.
- Disability - One of the following forms of verification is necessary along with a completed Regional Reduced Fare Permit Application:
- Verification of receipt of Social Security Disability Benefits or Supplemental Security Income Benefits due to disability (Temporary)
- Certification by the Veteran's Administration at a 40% or greater disability level
- Valid Medicare card issued by the Social Security Administration (Temporary)
- Valid Regional ADA Paratransit Card
- Valid ADA Paratransit card from outside the region (Temporary)
- Persons without any of the above may still qualify if they have an obvious physical impairment and/or physician verification of disability.
- Currently enrolled by a Washington State Individual Educational Program (IEP) (Temporary)
- Youth - Age 6 to 18
- Low Income - Has Department of Social & Health Services low-income status with qualifying family size.
For additional information please contact Kitsap Transit at 360-373-2877 or 1-800-501-7433.
Q: At what age do I need to pay for my child?
A: Children under six ride free when accompanied by a fare paying adult. Children age six and over are required to pay fare. Children 6 to 19 are eligible for reduced fare. For information on how to obtain a reduced fare youth ORCA card please call us at 360-373-2877 or 1-800-501-7433.