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Transit GO Ticket

Transit GO, pay your fare with your smartphone

Buy tickets for our buses and ferries with your smartphone!

Single Ride Tickets: Coming October 12

Transit GO Ticket is a mobile app that lets you quickly buy tickets to ride public transportation without having to pay cash. Kitsap Transit offers products on Transit GO that are valid on Routed Buses, Dial-A-Ride, Local Foot Ferries and Kitsap Fast Ferries. Buy tickets in advance to use when you’re ready!

While other transit agencies sell their own products on Transit GO, fare transfers to other systems are NOT allowed with this app. If you need to transfer to another Kitsap Transit bus or the Local Foot Ferry, you can request a paper transfer from the bus operator. Paper transfers to Kitsap Fast Ferries are not allowed. If you want the ability to receive transfer credit when traveling between systems, consider using an ORCA card

Getting Started

Download the Transit GO Ticket app for iPhone or Android. 

The first time you open the app, you will need to sign up for an account with a valid e-mail address and create a password. 

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How to Buy Tickets

In the app click the Buy Tickets button, or click the menu bar in the upper-left corner and select Store. On the Store screen, in the Mode of Travel dropdown menu, select Bus or Kitsap Fast Ferry. Select Bus if you want to buy tickets to ride Kitsap Transit’s Routed Buses, Dial-A-Ride or Local Foot Ferries. 

Next select the agency:

  • King County Metro
  • Kitsap Transit

​​​The app will display the products available for purchase to ride the agency’s services.

Watch Our Helpful Videos

Tutorial - Transit GO Ticket App & Paying for a Day Pass 

Note: This video also shows how to buy multiple tickets.   

Pay for a Single Bus Ride Using Transit GO Ticket

Pay for a Fast Ferry Ride Using Transit GO Ticket

 


Kitsap Transit offers two primary products in the app, and they are available for Adult (Full) Fare and Reduced Fare:

  • Day Pass: Valid for multiple trips on the same day on a Kitsap Transit bus or local foot ferry. The pass expires at the end of the same calendar day it is activated
  • Coming October 12 
    Single Ride Ticket: Valid for a single trip on a Kitsap Transit bus, local foot ferry or cross-sound fast ferry. The ticket expires about 30 minutes after it is activated.  

Select the fare products you need by clicking the Add To Cart button or the Buy Now button to proceed immediately to the payment screen. If you require multiple tickets, click the “+” (plus) button on the product displayed to change the quantity in your order. To purchase different types of tickets, click the Add To Cart button on each product and then the shopping cart icon in the screen’s upper-right corner.

The first time you buy a product through the app, you will be asked to add a credit card for payment. Once you’ve added your credit card number and the app has accepted it, you complete your order by clicking on the Place Order button.

To confirm the product is loaded in your app, click Use Tickets in the app’s menu in the screen’s upper-left corner. We recommend you do not activate your ticket until you are ready to board the bus or ferry.

How to Use Tickets

When you’re ready to board the bus or ferry, open the Transit GO Ticket app and click on the ticket (Day Pass or Single Ride Ticket) you want to use. The app will display a circle below the ticket with the message, “Tap to activate 1 ticket.” 

Tap the circle to activate the ticket. Once you tap the circle and confirm your selection, the ticket is activated and an animation will play on your smartphone’s screen. Show this animation to your bus operator or ferry deckhand before boarding. You may be asked to tap on the black-and-white square in the lower-right corner as well to display the ticket’s QR code.

If you purchased tickets for multiple riders and need to activate more than one ticket, click on the first ticket you want to use, swipe to the left, and click on another ticket. When you have selected the correct tickets, click on the circle below and then confirm your choice to activate these tickets. 

On the app’s Use Tickets screen, tickets being used appear under the Active Tickets section while those that have not been activated appear in the Available Tickets section.

Buying Tickets

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Activation

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On Boarding

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Other Transit GO products by Agency

Other transit agencies sell their own products on the Transit GO mobile app. Please refer to their websites for more information and questions about their products and fare policies.

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Frequently Asked Questions

Q: How is the Transit GO Ticket different than an ORCA card?
A: Transit GO Ticket focuses on helping infrequent transit users reduce the usage of cash on buses by providing a simple easy mobile alternative. Current ORCA cards aren’t mobile based.

Q: Do I need Wi-Fi or Cellular data to buy or activate a Transit GO Ticket?
A: Internet access is required to complete a purchase, but not to activate the ticket, if one decides to save the tickets on the phone. A rider can select to save their tickets to their phone or to the cloud under the ticket storage menu. Tickets stored on the cloud require Wi-Fi or cellular data to access and activate. Please plan your trip with enough time to complete your transaction prior to boarding.

Q: Can I transfer with a Transit GO Ticket like I do with e-purse on ORCA card?
A: Mobile tickets behave exactly like paper tickets, and allow transferring between Kitsap Transit buses and local foot ferries. Transfers to and within other systems are not allowed. To take advantage of transfers to and from Kitsap Fast Ferries, one should use ORCA.

Q: I’m paying for multiple riders. Can I have multiple tickets activated at the same time? 
A: Yes. When you activate multiple tickets, the activation screen will display all activated tickets on the same screen, showing each type of fare activated.

Q: In addition to credit and debit cards, are there any other payment forms accepted for purchasing Transit GO Tickets?
A: Currently only credit and debit cards are accepted as means of payment. Transit vouchers, Apple Pay and PayPal are not accepted at this time.

Q: Can I use a Transit GO Ticket on an ACCESS or Worker/Driver Bus?
A: Due to the different fares for ACCESS and Worker/Driver Buses, the Transit GO Ticket is not accepted on these services. 

Q: Will Kitsap Transit and other agencies that are using Transit GO Tickets still accept cash to ride?
A: Yes, cash will continue to be accepted.

Q: How much time might riders save using Transit GO Tickets?
A: Riders who would otherwise feed cash into the farebox or buy a transit ticket at a vending machine for the local foot ferry or fast ferry could save several minutes by instead purchasing and displaying their Transit GO Ticket on their smartphone.

Q: Will Transit GO Tickets save money and how?
A: If you take multiple buses and the local foot ferries throughout the day you could save several dollars with the Transit GO Day Pass. Additionally the mobile app gives riders a contactless, convenient way to pay to ride transit. Showing a Transit GO Ticket also can speed up boarding, potentially improving on-time performance and saving operating costs for transit agencies.

Q: What other agencies or cities are using mobile ticketing, and which cities are using this same vendor?
A: There are more than 20 agencies in the country using mobile ticketing, including Seattle, Austin, Texas, New York Waterway, Atlanta and Toronto. The vendor selected for this implementation has already implemented mobile ticketing with multiple agencies in the Puget Sound region.

Q: Can my driver help me if the Transit GO Ticket app isn’t working?
A: A driver might only be able to spend a quick moment answering a question, but cannot help navigate the app at the risk of delaying transit service. Kitsap Transit’s Customer Service staff at 1.800.501.7433 can help either in person or by phone prior to taking a trip.

Q: Who can I contact if I have any problems with the Transit GO Ticket App?
A: Kitsap Transit’s Customer Service group can assist with most questions regarding functionality, navigation, ticket validation and payment issues. Please call 1.800.501.7433.

Q: I don't have a smartphone. What are my options?
A: At this time, the Day Pass is only available on mobile devices as Kitsap Transit is piloting the product and evaluating demand. As part of this project, Kitsap Transit is studying potential impacts on vulnerable populations. Please call 1.800.501.7433 if you would like to talk with our Customer Service group about obstacles you face in accessing the Day Pass product.


Have Feedback? 

Please contact our customer service department by calling 1.800.501.7433 or emailing kitsapride@kitsaptransit.com.

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