Rides on Demand

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What is Rides on Demand by TripSpark?

Rides on Demand is a safe and easy way for you to share a ride. With the app, request your ride and the bus will pick you up wherever you are. No need to walk to a bus stop. Rides on Demand is launching Nov. 28, 2022.






  1. Download the Rides on Demand app 
  2. Create a profile
  3. Ride now or schedule a pickup

Getting Started

Download the app for iPhone or Android. When you first open the app, you’ll want to set up your profile.

How to use the app

Request a Ride

  • The number of riders defaults to one passenger. You can add up to a maximum of 12 passengers per trip.
  • Select “Pick Up” from the home page.
    • Allow the app to use your current location.
    • Enter your pickup address.
    • Choose a location on the map within the service area by pressing and holding that location on the map.  
  • Follow the same steps for the “Drop Off” location.
  • Ride now (on-demand)
    • Click “Depart Now” and click "OK."
  • Ride later (pre-schedule)
    • Click the “Depart Now” dropdown and select “Depart At.” You can book a trip up to seven days in advance.
  • Confirm your ride. 

Please arrive at your stop early. If your bus is running behind, you can use the real-time tracker (see below) to estimate when you need to be at your pickup location. Arrive at your pickup location before your bus gets to your stop. Drivers cannot wait for passengers. This is to ensure on-time service for other riders.  

Track the bus in real time

Once you’ve requested a ride, the app will display a map showing the real-time location of the bus and the approximate arrival time (in minutes) at your pickup location. 

Canceling Your Ride

If you no longer need your ride, please cancel your trip. Canceling your trip will inform the driver in real time that you no longer need to be picked up.

  • To cancel your ride: Select the trip you wish to cancel under "My Rides."
  • The "Ride Details" screen will open. Select "Cancel Ride." 

TIP: You can use past or canceled trips (located under the "My Rides" tab) to rebook and schedule new rides. This can help save time instead of re-entering your addresses or selecting locations directly on the map.

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Don’t have a smartphone? 
​Call us at 1.844.424.7433 (Monday–Saturday, 8 AM–4 PM)


Q: Why is the app not working on my phone?

A: The app relies on connections to networks to transmit your location and ride request, as well as the location of the bus. A poor network connection can impact performance. Unfortunately, the network connection is beyond our control. If the signal strength indicator on your phone shows a weak mobile network connection, try to move to an area where the phone registers a stronger mobile network signal. You can also book ahead when you are in an area with a strong network connection. 

Reasons to Use Kitsap Transit

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Ways to Share


60 Washington Avenue, Suite 200, Bremerton, WA 98337 Visit our office Phone: (360) 373-2877 or 1-800-501-RIDE